Tier I Helpdesk Technician

All ITECH Solutions team members share the following qualifications and characteristics:

  • A customer-centric attitude and continual willingness to go the extra mile for any and all
  • Positive attitude and professional demeanor
  • One who is reliable with excellent punctuality and attendance
  • Strong technical problem solving skills
  • Detail-oriented and someone who always follows-through
  • The ability to juggle multiple projects and tasks at once
  • One who puts the interests of the team before their own interests
  • An eagerness to continually learn and better oneself both professionally and personally
  • The ability to translate technically complex information into clear and precise English
  • One who is organized, keeps workplaces clean and maintains good hygiene

Notice a trend? We are looking for team members who are not only the best at what they do, but who also enjoy the work they do and look to exceed all expectations. Anyone planning to stay rooted on the central coast that has the experience and technical knowledge will stand out among any resumes we receive. Any certifications will help stand out as well.

Position Details:

  • Location: San Luis Obispo, CA
  • Position Title: Tier I Help Desk Technician
  • Position Type: Full Time Hourly, Non Exempt
  • Compensation: DOE (depends on experience)

Helpdesk Tier 1 Technician Skills/Duties Required:

  • Workstations (Windows XP, Vista, 7, 8, and 10)
    • Deployment
    • Maintenance/performance
    • Replacement/migration
    • Software troubleshooting
    • Hardware troubleshooting
    • Drivers
    • Third party software installation/upgrade
  • Backup
    • Success/Failure Management
  • Malware
    • Ransom-ware
    • Removal/Cleaning
  • Print/Scan
    • Scan to email/folder
    • Network printing
    • Printer/scanner driver
    • Printer/scanner configuration
  • Networking
    • Prep/deployment/replacement
    • WAN Failover
    • Port forwarding
    • VLAN’s
    • DHCP
    • Firewall/NAT rules
    • VPN Server/Tunnel
    • Internet outage
    • Wireless

Benefits:

  • Medical Benefits
  • Paid Major Holidays
  • Accrued Paid Time Off (Vacation/Sick)
  • Long Term Disability Insurance
  • Simple IRA
  • Outstanding working environment
  • Yearly paid company trip!

To Apply for this Position

Please email your resume to careers@itech-solutions.com. Top candidates will be contacted via email to schedule an interview. Thanks for applying!